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H3 Tech Conference, Latin America’s premier innovation conference where tech-hackers, the startup scene and the creative economy meet.

November 20 & 21, 2015
San Juan, Puerto Rico

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Saturday, November 21 • 4:07pm - 4:27pm
Crafting Consumer Experiences

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How do you go beyond selling product and service to crafting experiences?  From helping people understand what you have, making sure everyone goes well, to fitting into their moments to making everything memorable every brand has to own their experience.  Learn how to understand, craft and manage experiences along with tools like journey mapping, service roadmaps, digital journalling and using micro-moments to both understand user needs and deliver user experiences.

avatar for Dana Montenegro

Dana Montenegro

Puerto Rico, United States, SeriouslyCreative
Dana Montenegro is the co-founder of Seriously Creative, a design-thinking and creative problem-solving firm that helps organizations accelerate change and disrupt the status quo. Dana has lead teams tasked with delivering innovation from the beginnings of developing insights to designing... Read More →

Saturday November 21, 2015 4:07pm - 4:27pm AST
San Gerónimo Caribe Hilton Hotel. San Juan, Puerto Rico.

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